Satisfaction and compliance surveys Two main surveys
We carry out two main surveys addressed to a sample of customers who have recently traveled with Air France:
- The eSCORE satisfaction survey, sent by email to a large panel of customers,
Quality Observer service compliance survey , intended for Flying Blue Elite and Flying Blue Elite Plus customers, to measure and improve the compliance of our services at each stage of the customer journey.
Both surveys are conducted by the Kantar research institute.
We also conduct other studies
- Studies concerning the conception and design of our products and services,
- Studies concerning the quality of interaction with all our services,
- Satisfaction surveys on specific travel components (Train+Air product, flights on partner airlines).